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Monday, December 1, 2008

Insurance Companies; More Than Quotes

By Susan Tanner

Car insurance is not just an option; it is a requirement. Depending on what kind of car you drive, your age, and driving past, it can be hard to get a good insurance rate that is affordable. While most car insurances just calculate the risk of the driver which gives them the rate they pay; the rate is just as important to the company as their service is to the owner.

There is one aspect of all car insurance companies that is priceless; that is customer service. With a good customer service, the company can easily attract new customers and keep their old ones. Focusing on treating a customer great when submitting a claim is extremely important and is a stressed point in all insurers.

One example is Progressive, a well known, highly advertised car insurance company. With Progressive it takes less than ten minutes to set up your claim. They provide quick access to repair shops where you have a qualified mechanic to work on your vehicle while providing you with a rental car so you are not at loss for transportation. Now they are trying to catch the eye of customers through offering cheap insurance quotes compared to their history of high insurance costs.

These cheap quotes are available through many different insurance companies. Allstate is another company that has been trying to provide cheap car insurance: Although they do not always follow up with the customer service aspect of the deal. Instead they give other discounts and benefits which is a successful way for them to attract customers.

You should read customer reviews about many insurance companies that are national brands and local brands. You will be able to find those that provide you with very good quotes for a policy you want. This can be a local firm offering you certain rates because you are a local of the area. These reviews can help you narrow down you choice. Again, focus on the claim service.

You want a company that will be as helpful as possible when submitting your car insurance claim. The less stress you have the better. If you have to submit a claim, you are already going through a stressful time, and why make it worse with a company that provides poor service?

Many companies are around that give you cheap quotes and offer great customer service. Unlike the past years where you had to be someone special to get treated like a human being with car insurance agents; now that treatment is given to everyone. All policies are attainable to everyone for a reasonable cost.

Insurance companies have worked to improve their prices for their customers and they have made it a mission to provide higher customer service. The industry is becoming more and more competitive and everyone wants to gain a larger customer base. This is causing insurance company's to advertise more discounts, better rates, lower quotes, and better claims experiences.

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