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Friday, February 13, 2009

Mortgage Refinance Has Lenders Overwhelmed

By Monique M. Zidan

Mortgage Refinance has created a surge in the lending business, somewhat unexpectedly and during uncertain economic times. Rates have dropped below 6% when the Federal Reserve made the decision to buy mortgage-backed securities to stimulate consumer financing once again.

The sudden drop in rates is proof enough the mortgage finance surge has found lenders under-prepared. This heightened activity seems to be happening during a time when they could really maximize on the opportunity to make up for the losses from last year's fiasco. Short-handed lenders are having difficulties following up with prospective customers and there are warnings to expect delays in applications as understaffed lenders race to fulfill requests for mortgage refinance.

It has been reported that consumers contacting lenders for mortgage refinance have been unable to speak to a live person and are only left with the option of leaving a message for a return phone call. Some frustrated consumers are unable to simply leave a message as lender mailboxes and voicemail are unable to handle the call volume, not to mention the mortgage refinance agents.

Other department employees experienced in finance within the lending institutions have been temporarily transplanted to handle the increasing mortgage refinance applications. The anticipation of rates climbing and back to their previous position has created a sense of urgency in people looking to refinance. It is possible to see change from hour to hour after tracking the history of rates over the past years so the concern is understandable.

Some consumers have been told it could be weeks before lenders can follow up about mortgage refinance. In this situation, take the time to contact several lenders as it may take more effort than usual to get through and actually get a response. This is a good time to benefit from knowing someone in the lending Industry.

If there are contacts directly related to the lending industry or connections with a real estate agent that can act as a liaison to help deal with a mortgage refinance, this will offer a stronger start. There is also the possibility some lenders may not have the time reply to the message or to an online application before some are able to lock in a great rate.

When a prospective customer is told to apply on the Web after finally getting through to a live person, it becomes obvious it is time to be a little more aggressive in approach. For those consumers that do manage to reach a lender it would be wise to know the most recent rate available. Some online lending sites have not posted the best rates for fear of being bound by them.

It would be wise to know the most current rate available, as some online lending sites purposely do not post the their rates just in case they should change. If it is obvious that going through the trouble of getting to a live person is not getting anywhere, take a different approach as soon as possible.

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